Customer service skills are useful in a wide variety of jobs and sectors, including:
- Shops and supermarkets
- Restaurants, cafés and bars
- Beauty and nail salons
- Banks
- Call centres and help desks
- Reception and administration
Working in Customer Service - Birmingham
• 8-12 weeks
Course summary
Do you want to work in customer-facing sectors like retail or hospitality? Get free access to customer service training with this fully funded course, and quickly learn the skills needed to get you a customer service role you love.
You will also receive one-to-one mentoring support, and have access to professional networking opportunities to help you further develop in your career.
You should hold a Level 1 equivalent in maths and English or be able to achieve Level 1 in initial assessments. Ideally, you should also want to work within a customer service role.
After completing your Customer Service course, you can progress to a Level 2 qualification to further develop your customer service skills in work.
You will learn:
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What good customer service looks like
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How to identify different types of customers and their needs
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How to talk to customers verbally and in writing
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How to respond to customer problems and complaints
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How to build your CV, searching for jobs and preparing for interviews
Roles this might be useful for
Sign up today if you are:
Aged 19 or above
Living in Birmingham
Unemployed and not in education or training, and actively seeking work – or employed and want to improve your skills and qualifications
If you think you are eligible, fill out our form now.
What attendees had to say
"I enjoyed learning how to make sure every customer has a great experience and handling issues in a professional way."
James
Sign up for our
Working in Customer Service course now
Other courses to consider
We offer a range of courses. If this one isn’t quite right for you, here are some other courses that could be perfect:
Hospitality
Learn how to succeed in hospitality, including professional hygiene practices, working in a team and working in different hospitality environments.
Business Administration
Get the skills to succeed in an admin role, including using office equipment and software, working with others and handling customer enquiries.
Maximus delivers this Skills Programme in Birmingham on behalf of West Midlands Combined Authority.
