Customer service skills are useful in a wide variety of jobs and sectors, including:
- Shops and supermarkets
- Restaurants, cafés and bars
- Beauty and nail salons
- Banks
- Call centres and help desks
- Reception and administration
Working in Customer Service - Birmingham
• 8-12 weeks
Course summary
Do you want to work in customer-facing sectors like retail or hospitality? Get free access to customer service training with this fully funded adult course, and quickly learn the skills needed to get you a customer service role you love.
You will also receive one-to-one mentoring support, and have access to professional networking opportunities to help you further develop in your career.
You should hold a Level 1 equivalent in maths and English or be able to achieve Level 1 in initial assessments. Ideally, you should also want to work within a customer service role.
After completing your Customer Service course, you can progress to a Level 2 qualification to further develop your customer service skills in work.
You will learn:
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What good customer service looks like
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How to identify different types of customers and their needs
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How to talk to customers verbally and in writing
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How to respond to customer problems and complaints
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How to build your CV, searching for jobs and preparing for interviews
About this course
Our Working in Customer Service course is designed to help you build the skills and confidence needed to deliver first-rate customer service.
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How is this course taught?
Enjoy free access to classroom-based learning and practical activities as you learn communication and problem-solving skills as well as how to handle customer queries effectively.
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How will I be assessed?
With small groups of up to 15 learners, you’ll receive personalised support to help you complete both group tasks and individual assignments.
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When does the course start?
New courses start every month, so it’s a great time to take the first step towards a rewarding career in customer service.
Roles this might be useful for
Sign up today if you are:
Aged 19 or above
Living in Birmingham
Unemployed and not in education or training, and actively seeking work – or employed and want to improve your skills and qualifications
If you think you are eligible, fill out our form now.
What attendees had to say
"I enjoyed learning how to make sure every customer has a great experience and handling issues in a professional way."
James
Sign up for our
Working in Customer Service course now
Other courses to consider
We offer a range of courses. If this one isn’t quite right for you, here are some other courses that could be perfect:
Working in Hospitality
Learn how to succeed in hospitality, including professional hygiene practices, working in a team and working in different hospitality environments.
Working in Business Administration
Get the skills to succeed in an admin role, including using office equipment and software, working with others and handling customer enquiries.
Principles in Team Leading
Learn how to lead a team effectively, manage conflict, follow health and safety procedures, and embrace equality and diversity in the workplace.
Maximus delivers this Skills Programme in Birmingham on behalf of West Midlands Combined Authority.
