Customer service skills are useful in a wide variety of jobs and sectors, including:
- Shops and supermarkets
- Restaurants, cafés and bars
- Beauty and nail salons
- Call centres and help desks
Customer Service - London
• Level 1
• 3 weeks
Course summary
Do you want to work in a customer-facing sector like retail or hospitality, or improve your skills if you already work in a customer experience role? Get free access to customer service training with this fully funded course, and quickly learn the skills you need.
This is an entry-level course perfect for beginners. You do not need any other qualifications or experience to take this course.
You will learn:
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What good customer service looks like
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How to identify different types of customers and their needs
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How to talk to customers in person, on the phone and by email
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How to respond to customer problems and complaints
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Different ways to communicate at work
Roles this might be useful for
Sign up today if you are:
Aged 19 or above
Living in Barking and Dagenham, Bexley, Bromley, Enfield, Greenwich, Havering, Newham, Redbridge or Waltham Forest
Unemployed and not in education or training, and actively seeking work – or employed and want to improve your skills and qualifications
If you think you are eligible, fill out our form now.
What attendees had to say
"I enjoyed learning how to make sure every customer has a great experience and handling issues in a professional way."
James
Sign up for our Customer Service course now
Other courses to consider
We offer a range of courses. If this one isn’t quite right for you, here are some other courses that could be perfect:
Hospitality
Learn how to succeed in hospitality, including professional hygiene practices, working in a team and working in different hospitality environments.
Business Administration
Get the skills to succeed in an admin role, including using office equipment and software, working with others and handling customer enquiries.
Maximus delivers the Adult Skills Fund in London on behalf of the Mayor of London.
