Call centre skills are useful in a variety of other sectors and jobs, including:
- Call centres
- Contact centres
- Front desks and reception
- Customer support
Working in Call Centres - West Yorkshire
• 3 weeks
Course summary
Do you want to work in a call centre or contact centre? You can get free access to call centre training with this fully funded three-week course, perfect for adults over 19.
This course comes with a guaranteed interview for a call centre role.
You will also receive one-to-one mentoring support, as well as access to professional networking opportunities to help you further develop your career.
You should ideally hold a Level 1 equivalent in maths and English or be able to achieve Level 1 in initial assessments and want to work in a call centre role.
After completing your Call Centres course, we will support you to apply for jobs and other opportunities.
You will cover:
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Talking to customers
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How to answer customer questions and queries
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Working as part of a team
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How to maintain accurate records
About this course
Our Working in Call Centres course is designed to equip you with the key skills needed for success.
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How is this course taught?
This course is taught through a combination of classroom-based learning and practical activities, where you’ll build confidence in communication and problem-solving.
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How will I be assessed?
You’ll receive personalised support while working on both group tasks and individual assignments. Class sizes are no more than 16 learners.
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When does the course start?
Courses start every month, so you can join when it suits you and take the first step toward a rewarding role in customer service.
Roles this might be useful for
Sign up today if you are:
Aged 19 or above
Living in Leeds, Kirklees or Bradford
Unemployed and not in education or training, and actively seeking work – or employed and want to improve your skills and qualifications
If you think you are eligible, fill out our form now.
Sign up for our
Working in Call Centres course now
Other courses to consider
We offer free access to a range of courses. If this one isn’t quite right for you, here are some other courses that could be perfect:
Working in Customer Service
Learn how to deliver great customer service, including how to talk to customers, working well in a team, and how to handle customer enquiries and complaints.
Working in Business Administration
Get essential administration skills, including using office equipment and software, working with others, and responding to customers.
Working in Retail
Learn what upselling is and how to do it, as well as how to deliver great customer service, work as part of a retail team, and manage stock.
Maximus delivers the Adult Skills Fund in West Yorkshire on behalf of the Mayor of West Yorkshire and the West Yorkshire Combined Authority.
