Customer service skills are useful in many jobs and sectors, including:
- Shops and supermarkets
- Restaurants, cafés and bars
- Banks
- Call centres and help desks
- Reception and administration
Working in Customer Service - West Yorkshire
• 3 weeks
Course summary
Do you want to work in a customer service role such as retail or hospitality? You can get free access to customer service training with this fully funded three-week course.
This course comes with a guaranteed interview for a customer service role.
You will also receive one-to-one mentoring support, as well as access to professional networking opportunities to help you further develop your career.
You should ideally hold a Level 1 equivalent in Maths and English or be able to achieve Level 1 in initial assessments and want to work in a customer service role.
After completing your Customer Service course, we will support you to apply for jobs and other opportunities.
You will learn:
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About the types of customer service roles available
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How to provide good customer service
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How to talk to customers
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How to make a positive first impression
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Skills to help you tackle real situations
About this course
Our Working in Customer Service course is designed to help you develop skills needed for customer-facing roles.
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How is this course taught?
You’ll gain real-world experience in a supportive environment with a mix of classroom-based learning and practical activities.
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How will I be assessed?
You’ll receive personalised support while working on both group tasks and individual assignments. There will be a maximum of 16 learners in each class.
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When does the course start?
New courses start every month, so you can join when it suits you and take the next step toward a career in customer service.
Roles this might be useful for
Sign up today if you are:
Aged 19 or above
Living in Leeds, Kirklees or Bradford
Unemployed and not in education or training, and actively seeking work – or employed and want to improve your skills and qualifications
If you think you are eligible, fill out our form now.
What attendees had to say
“The course helped me with my confidence and how to approach interviews with the coaching. Everyone on the course had the opportunity to take part, having their opinions heard.”
Tyrone
Sign up for our
Working in Customer Service course now
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Other courses to consider
We offer a range of courses. If this one isn’t quite right for you, here is another course that could be perfect:
Working in Hospitality
Learn how to succeed in hospitality, including professional hygiene practices, working in a team and working in different hospitality environments.
Working in Business Administration
Get essential administration skills, including using office equipment and software, working with others, and responding to customers.
Maximus delivers the Adult Skills Fund in West Yorkshire on behalf of the Mayor of West Yorkshire and the West Yorkshire Combined Authority.
